Help & Support
Have questions? Need help? We're here for you!
During the summit hours, you will be able to connect with us via chat or video chat. In the meantime, be sure to read our Frequently Asked Questions.
How Can We Help?
We want you to have the best summit journey possible. Of course, sometimes speedbumps happen. But we're here to help!
If you are experiencing any issues with the summit (whether registering, watching, etc.), please read our Frequently Asked Questions below. If that doesn't solve your issue, feel free to contact Sandra at Customer Service.
Frequently Asked Questions (Registration/Tickets)
Q: How can I contact you?
A: No problem, we want to help! Anyone can email us at [email protected]
Q: I bought a ticket, but when I visit the website, I'm asked to buy one again. How do I get in with the ticket I already bought?
A: In the footer of any page, click Login. Click "I'm an attendee." Enter your email address and click Continue. Enter your password and click Login.
If you get a message saying there are no attendees registered with that address, check your registration email confirmation to ensure you are using the correct email address. If so, contact us at [email protected] for help.
If your password is not working, or you don't remember your password, click "I've forgotten my password."
Q: What is your refund policy?
A: All sales are final, and we do not offer refunds. Please keep in mind you can watch all the sessions for a year. Thank you for understanding.
Q: During checkout, I get an error asking for my ZIP Code. What do I do?
A: We've seen this happen ins some browsers. Once you enter your credit card number, expiration date and CVV, the zip code field should appear. Please look for it to appear.
Frequently Asked Questions (Watching Talks)
Q: How do I attend the sessions I signed up for?
A: The weekend of the summit, all of the talks will be accessible right on the page for that talk. Simply visit the Schedule page and click on the talk you want to attend.
Q: How will I get notifications for the talks?
A: Many ways!
The site we are using to host the event sends these automatic emails.
• If you added talks during sign-up, then 30 minutes after registering you should get a "Here's your schedule..." email.
• You will also get a "Daily Digest" at the beginning of each day of the summit with info on the sessions you registered for.
• You will also receive an email 20 minutes before each talk begins, which will contain a direct link to the talk. (If you find these overwhelming, you may opt out right in any of those emails.
• At 2 p.m. the day before we start, you will receive a "See you soon" email.
• At the end of each day, you will receive an email with links to the Replay pages.
On top of all that, once you log into the website you will have your own schedule right there with all the links you need to get into the separate sessions.
You can also add new talks to your schedule at any time. (Though you do not have to add a talk to your schedule in order to attend. You may watch whatever you want!)
Q: I won't be able to attend all the sessions I want to. What should I do?
A: Don't worry, you can watch them all in replays. We will work hard to post them ASAP so you can see them quickly. You will get notifications via email for all the sessions you chose. You can watch any and all sessions on replay for up to a year following the summit, including the ones you attended live and even ones you didn't register for.
Q: What time zone are the talks held in?
A: Unless indicated otherwise, the times on this website should reflect the accurate times of the talks based on the time zone set on your computer/device. In our advertising, time are listed in Eastern Standard (EST), and are indicated as such.
Q: Do I need a Zoom account to watch the presentations?
A: You do not need a Zoom account. The summit platform will get you into Zoom. You do, however, need to have Zoom installed either on your computer, or as an app on your phone/tablet, or as an app in your web browser. Here's a link to their free downloads.
Q: Will the sessions be recorded?
A: Yes! And with your summit registration, you will have one (1) year of access to the streaming replays with your login to NightPhotoSummit.com.
Q: How do I find the replays?
A: Visit the Schedule page. Click "Include Past Talks," and then you'll be able to view all the previous sessions. Click into a session page, and the replay will be at the top of the page. (Note that processing and uploading the video file can take a bit of time, so replays are not available immediately.)
Frequently Asked Questions (Shirts & Giveaways)
Q: USA residents: When will I receive my Summit T-shirt?
A: That depends on when you completed your registration. It takes a few weeks for shirts to be printed and shipped, and the state of shipping delays makes ETAs nearly impossible. For folks who register by 2 p.m. EST on January 13, the shirts should arrive right before the conference weekend as part of the Swag Bag of sponsor gifts. People who register after that will still get a shirt, but it will arrive a few weeks after the conference weekend.
Q: International Residents: I'd like a custom T-shirt, how do I go about getting one?
A: Email us at [email protected], and we can arrange for international shipping.
Q: Do I have to be present at a talk to be eligible for the sponsor's giveaways?
A: Yes. All the sponsors' giveaways will be given out via a random drawing during the "Under the Stars" closing party. You must be present at the beginning of the party and when the names are chosen in order to eligible.
Q: Do I have to be present at a talk to be eligible for that speaker's giveaway?
A: You do not need to be in attendance, but you do need to register for a talk to be eligible for the giveaway. A name (or names if multiple giveaways) will be chosen randomly from among those registered.
Talk With Customer Service
Attendees can reach a dedicated Customer Service manager via Zoom during the hours posted below.
Friday, February 3: 9 a.m. EST through last session
Saturday, February 4: 10:30 a.m. EST through last session
Sunday, February 5: 10:30 a.m. EST through last session
Alternatively, you may email at any time: [email protected]